NAYAPAY - COMPLAINTS AND DISPUTES RESOLUTION

 NAYAPAY - COMPLAINTS AND DISPUTES RESOLUTION

CONTACT US

You can either call NayaPay customer services helpline (111-222-729) to lodge a complaint/dispute or can file a dispute through the in-app dispute center.


HOW TO LODGE A DISPUTE?

A dispute can be lodged against any transaction through the NayaPay app or the NayaPay helpline (please refer User T&Cs for definition of ‘Transaction’), whereas complaint can be filed against any issue you are facing while accessing our Services through the NayaPay helpline.

  • Step 1: Initiate a ticket by tapping ‘Dispute Resolution’ in Menu bar.
  • Step 2: Select type of dispute.
  • Step 3: Upload evidence to support your claim (image).
  • Step 4: Provide a description of exactly what happened.
  • Step 5: Ticket may be lodged through the NayaPay helpline as well.
  • Step 6: Once a ticket is lodged, you can view the status of your dispute at any point of time.

FOR YOUR ASSISTANCE, IF YOU ARE FILING A COMPLAINT THROUGH NAYAPAY HELPLINE


S.No.Type of ComplaintBrief Description of the complaintStandard Turnaround time
1Unable to link a bank accountIf you are facing any issue when trying to link a partner bank’s account10 business days
2Not receiving OTP for linked account servicesIf you are not receiving the OTP sent by the partner bank for account linking or while making a transaction using its linked account
3Unable to delink a bank accountIf you are facing issues to delink your linked bank account from NayaPay app
4Debit card not receivedDebit card is not received within the TAT on registered address
5Any other complaintPlease call our customer support

FOR YOUR ASSISTANCE, IF YOU ARE LODGING A DISPUTE THROUGH NAYAPAY APPLICATION / HELPLINE


S.No.Type of disputesBrief Description of the disputeStandard Turnaround time
1Multiple ChargeIn case you have been charged multiple times against a single transaction performed by you.10 business days
2Unrecognized transactionIn case your account has been debited for a transaction which you have not performed10 business days
3Recipient did not receive moneyIn case you performed a transaction and intended recipient did not receive the money while your account has been debited for the same.10 business days
4Service not received against a paymentIn case you didn’t receive the service for which you initiated a request through NayaPay, and your account has been 

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